# Privacy and project inquiries

> This notice explains the handling of information submitted to Cairn Charlotte Retaining Walls through a project inquiry. Provide. Discuss your wall with Cairn.

URL: https://cairncharlotteretainingwalls.com/privacy/


This notice explains the handling of information submitted to [Cairn Charlotte Retaining Walls](/) through a project inquiry. Provide only information useful for discussing the work. Do not send payment-card details, identification documents, account passwords or other sensitive information through a general inquiry.

## Information you provide

An inquiry may include your name, phone number, email address, property location, service requested, project description and any photographs or documents you choose to provide. Those details help identify the property, understand the request and communicate about assessment, pricing and work arrangements.

Project photographs can disclose more than the wall. Before sending them, consider whether faces, vehicle plates, documents or unrelated private areas appear in the frame. A useful wall photo normally shows the condition, surrounding ground or access route without those details.

## How information is used

Inquiry information is used to respond about the requested work and coordinate the project. Relevant details may be shared with contractors or professional advisers involved in assessing, pricing or performing that work. Work is performed by fully licensed and insured contractors. Information may also be disclosed where required by applicable law or needed to address misuse, disputes or security issues.

Submitting a request does not authorize unrelated publication of your photographs as evidence of a completed project. Any proposed public use should be addressed separately.

## Website operation

The systems used to operate a website may process technical information such as network address, requested pages and browser information. Inquiry handling depends on the contact method used. This notice does not promise that a particular advertising, analytics, messaging or CRM integration is installed.

## Keep project details accurate

Tell us if contact details or project information you supplied need correction. Use the [contact page](/contact/) for a privacy question and describe the request without repeating sensitive information. Retention and deletion requests may need to account for records required for a project, legal obligation or dispute. We do not promise a universal deletion timetable or confidentiality beyond what the communication method and applicable law support.

## Other websites

Our [guides](/guide/) may link to public authorities or technical resources. Their websites have their own information practices. Review those practices before submitting information on an external site.